CSR｜Bioptik｜Empowering you to live well

Social Engagement CSR Employee Care Stakeholder

Corporate Social Responsibility

Giving Back to Society

We have adopted a long-term strategy of supporting long-term community care for older people and disadvantaged groups in society. We promote industry-university collaboration, local revitalization, and talent development to boost the growth of social resources in Taiwan.

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Happy Employees

Employee welfare is critical to sustainable development. We offer a sound system for building an inclusive and friendly workplace. We help employees achieve work-life balance and strive to enhance occupational safety in the workplace.

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Stakeholder

We have made “practicing corporate social responsibility through active engagement in public affairs as well as the promotion of balanced and sustainable economic, social, and ecological environment” our top priority. A variety of communication channels have been set up to listen each stakeholder.

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Stakeholder Area

Active Listening

Bioptik engages in the identification of stakeholders and material topics using the AA1000 Stakeholder Engagement Standard (AA1000 SES) as our guide. By identifying the material topics in the environment, economic, and social aspects, we can respond to the requirements and expectations of our stakeholders. The six groups of stakeholders identified as having an important and relevant effect on operations included Employees, Customers, Shareholders/Investors, Suppliers, Government Agencies, and Community and Community Organizations. To strengthen our communication with each stakeholder, a range of communication channels were set up to listen to stakeholder feedback, and learn their expectations of the Group. Listed below are the topics of concern as well as the communication & feedback mechanisms for each stakeholder.

Employees

Customer

Supplier

Shareholder/Investor

Government

Community

Topics of Concern

• Employee evaluation mechanism
• Talent development and cultivation
• Physical and mental wellbeing
• Employment
• Business performance
• Corporate Image

Communication channels

•Set up contact window to collect employee feedback and grievances.
• Announcements on employee benefits are announced through the company intranet on an ad hoc basis.
• Setup Employee Welfare Committee to provide employees with different types of subsidies.
• Conduct an employee self-evaluation in regular.
• Provide information on outside education and training courses on an ad hoc basis.
• Provide employees with free health exams and consultations every year.
• Convene a labor-management meeting once a quarter.

Contact window

E-mail: miko@bioptik.com.tw

Topics of Concern

• Customer and membership rights
• Quality of service/product
• Customer privacy and information security
• Ethical management and compliance

Communication channels

• Set up customer service hotline and e-mail
address for timely response and action by
dedicated personnel to safeguard customer
rights.
• Product introduction and services on the
Company website
• Sales visits and customer feedback

Contact window

E-mail: service@bioptik.com.tw

Topics of Concern

• Supplier management
• Ethical management and compliance
• Customer privacy and information security
• Corporate Image

Communication channels

• Set up contact window and used dedicated e-mail address to collect supplier feedback and grievances.
• Sign contract with supplier that set out all relevant regulations.
• Conduct a supplier evaluation once a year.

Contact window

E-mail: service@bioptik.com.tw

Topics of Concern

• Operating Performance and Financial Information
• Shareholder Equity
• Corporate Governance
• Sustainable Development Strategy
• Risk Management
• Compliance
• Corporate Image

Communication channels

• Annual convening of Shareholders’ Meeting
• Annual convening of institutional investor conference
• Establishment of spokesperson platform as a channel for bilateral communications.
• Statutory reports are regularly regularly processed by the platform then published to the Market Observation Post System website.
• Regularly updating the company website

Contact Details

Spokesperson
Richard Tou, CEO, HSP Branch
(03)5782999 ext. 200 e-mail: richard@bioptik.com.tw
Acting Spokesperson
Yi-Ling Yang, CEO, Headquarters
(037)626699 ext. 129 e-mail: yiling@bioptik.com.tw

Topics of Concern

• Compliance
• Corporate Governance
• Risk Management
• Competent Authority Communications

Communication channels

• Establishment of contact windows and maintaining positive interactions with competent authorities.
• Participation in regulatory information conferences or forums hosted by the competent authorities on an ad hoc basis.
• Policy announcements from competent authorities.
• Cooperate with supervision and audits by competent authorities.

Contact window

E-mail: service@bioptik.com.tw

Topics of Concern

• Corporate Image
• Community Engagement
• Social Welfare
• Industry-University Collaboration

Communication channels

• Sponsorship of social welfare and sports projects every year.
• Provision of industry-university collaboration opportunities every year.

Contact window

E-mail: service@bioptik.com.tw

Employee Care

Bioptik practices ethical management by treating every employee fairly, hiring on merit, and prioritizing moral integrity. Promotion criteria is based on employee contribution to the Company, policy compliance and actual performance. We treat every employee in a fair and reasonable manner. In addition to maintaining harmonious labor relations, we also look after employees and their families by offering a range of benefits including subsidies for weddings, funerals, and celebrations, fuel subsidies, end-of-year party prize draw, travel subsidies, and regular health examinations. We hope a comprehensive employee care network will help employees focus on their work and concentrate 100% on personal career development. We know that the happiness of our partners is essential to building a competitive team.

Employee Diversity and Equality

We strive to provide employees with a dignified and safe workplace. We practice diversity in employment, as well as equality in remuneration and promotion opportunities. We ensure sure that employees are not subjected to discrimination, harassment, or other forms of unequal treatment due to race, gender, religion, age, political affiliation, and other applicable, legally-protected circumstances.

Employee
Remuneration and Benefits

Sexual Harassment Prevention

Employee
Training and Development

Employee Remuneration and Benefits

1. Recruited talented people through a competitive compensation system.
2. Provide annual health examinations and employee Flu vaccinations to protect employee health.
3. Establish an employee welfare committee, formulate activity subsidies and sign contracts with special contractors

Sexual Harassment Prevention

To prevent and deal with sexual harassment in the workplace as well as provide a working and service environment free from sexual harassment, the “Management Regulations on Sexual Harassment Prevention in the Workplace were defined in accordance with the “Regulations for Establishing Measures of Prevention, Correction, Complaint and Punishment of Sexual Harassment at Workplace.”

Employee Training and Development

Talent is the key to the future and “employees are important company assets.” We not only cultivate the talent needed for the Company’s business development but also encourage employees to take part in internal/external and in-service training.

Occupational Health and Safety

Establishment of Occupational Health and Safety Committee

The Company has established an Occupational Health and Safety Committee which is convened on a quarterly basis. The Committee reviews the progress of each task in the Occupational Health and Safety Plan before discussing and developing new plans to ensure health and safety in the workplace.

Safety Management

The safety of employees is always the top priority during the design of all software and hardware facilities in the workplace. Every machine in the factory undergo scheduled inspections and maintenance to ensure their operational safety and protect the occupational safety of employees. New hires and current employees also receive regular worker health and safety training.

Emergency Response Training

Emergency response drills on fire, chemical hazards, earthquakes, and treatment/care of injured personnel are conducted on a regular basis. Continuous improvement review is employed to ensure correct employee response in an emergency.

Corporate Social Responsibility

Giving Back to Society and Inclusive Aging